At Kenna Zone, we want you to be satisfied with your purchase. If you receive an incorrect or defective item, we’re here to help.

Eligibility for Returns
You may request a return if:

  • The item you received is damaged, defective, or incorrect.

  • You contact us within 1-3 days of receiving the item.

  • The item is unused, in its original condition, and includes all original packaging.

How to Request a Return
To initiate a return, please email us at [email protected] with your order details and a brief description of the issue. Our team will review your request and provide return instructions.

Refund Process
Once we receive and inspect the returned item, we will confirm the issue and notify you of the approval. If approved, a refund will be processed through the original method of communication used at the time of order.

Non-Returnable Items
Items that show signs of use, wear, or damage caused after delivery will not be eligible for return or refund.

Late or Missing Refunds
If you haven’t received a refund after approval, please contact us at [email protected] so we can assist you further.

Kenna Zone reserves the right to refuse returns that do not meet the above conditions.